FAQ's

No, many of these products are special order from overseas with variations in finish and suspension, so we like to work with you to ensure the order is correct before you commit to it. Please email or phone our helpful staff and they will provide you all the information you need to make the right choice for your lighting needs.

No, the products on this website are just the tip of the iceberg when it comes to the complete range of lights available to us.

We have many catalogues in our Willoughby and Annandale showrooms of lights that are available to purchase.

Prices vary constantly and we are always happy to discount large orders where possible, so it is easier and more accurate for you to contact us for pricing.

As the majority of these lights are special order from overseas, they are final once ordered.

Some items are manufactured to order and many of them require re-wiring as they originate in the USA.

We will work with you to ensure you are 100% satisfied before you commit to any order.

The majority of these lights have a standard 16 week lead-time.

Express air freight in 4-6 weeks is available for shorter timelines.

We keep some product lines at our Willoughby warehouse for immediate collection.

Absolutely! all lights are supplied to us wired to meet Australian Standards for safe peace of mind installation.

We wish we had showrooms big enough to display all these amazing lights, but unfortunately we don't.

We carefully select our display range to best expose as many collections as possible and of course have samples in our showrooms of all the finishes available.

100% No fakes or replicas here.

Urban Lighting Director & Principle Project Manager Robert Ruja looks after the majority of our more extensive lighting plans.

For more information, please see OUR PROCESS page.

Of course all of our staff are experienced enough to help guide your through every aspect of lighting you home or business.

Yes & No.

For complimentary advice and help, please come in and see any of our friendly staff who are only too happy to help you.

For more detailed lighting plans we do offer a Lighting Design Service with many packages available.

For more information on our Lighting Design Services please see OUR PROCESS page.